Payment & Refund Policy

PAYMENT AND REFUND POLICY

Version: 1.0
Effective date: 6 October 2026

1. Payment methods

Available payment methods may include:

a. FPX or an online payment gateway;
b. DuitNow QR where provided;
c. manual bank transfer;
d. cash;
e. cheque; or
f. another method approved by TASKA AMILAH.

Available methods may change. Do not send funds to an account or link that is not displayed by TASKA AMILAH or confirmed through an official channel.

2. Review before payment

Before paying, review:

a. the child and payer names;
b. invoice number;
c. invoice description;
d. amount due;
e. discount or voucher;
f. any transaction charge; and
g. payment method.

3. Transaction charges

Charges imposed by a payment gateway or bank may be payable by the payer when stated on the payment page.

Review the final amount before confirming a transaction. Third-party service charges already incurred may not be refundable unless required by law or agreed by the relevant provider.

4. Online gateway payments

FPX, DuitNow QR or another gateway payment is successful only after the payment provider confirms a successful transaction.

If the portal shows Pending or an unclear status:

a. do not immediately make a second payment;
b. check your bank account;
c. check the portal status again; and
d. contact TASKA AMILAH with the transaction number if funds were deducted.

A failed or cancelled transaction does not generate an official receipt.

5. Manual bank transfers

For a manual bank transfer:

a. transfer funds to the displayed official account;
b. enter the correct amount;
c. provide the reference number where available;
d. upload clear payment evidence; and
e. wait for administrator verification.

The payment remains pending until the funds are verified against TASKA AMILAH’s bank records. The evidence submission date may differ from the official payment date where the evidence or bank record shows another date.

6. Cash or manual payments

Cash, cheque or funds received directly will be recorded by an administrator using the actual date, time, amount and payer name.

The payer should review the receipt after the payment is recorded and report discrepancies promptly.

7. Payment for multiple invoices

One payment may be allocated to more than one invoice when that function is available. The receipt will identify the invoices and allocated amounts.

Where payment covers only part of the total, an invoice may remain Partial or retain an outstanding balance.

8. Official receipts

An official receipt is issued only for a payment that has been successfully received and approved.

A failed or pending payment number is not a receipt number. An official receipt has its own receipt number and can be viewed or printed through the portal.

9. Incorrect reference or evidence

If a reference number, date, payer name or payment evidence was entered incorrectly, contact TASKA AMILAH.

Corrections are made only after review. The original record, corrected value, reason and administrator action may be retained in the audit history. A correction does not necessarily change the amount, status or receipt number.

10. Overpayments or duplicate payments

If an overpayment or duplicate payment occurs:

a. notify TASKA AMILAH promptly;
b. provide the invoice number, transaction number and payment evidence; and
c. TASKA AMILAH will verify the records before deciding whether the amount is credited to another invoice or refunded.

No refund will be processed until the transaction and payer identity have been verified.

11. Refund requests

A refund request must be sent to admin@taskamilah.com and include:

a. payer name;
b. child’s name;
c. invoice and receipt numbers;
d. payment date and amount;
e. reason for the request; and
f. transaction evidence.

Approval is subject to TASKA AMILAH’s review, enrolment terms, services already provided, outstanding balances and applicable law.

If approved, the payer will be informed of the refund method and expected processing period. Refunds will normally be made to the verified payer or original payment source.

12. Payments that are generally non-refundable

Subject to applicable law and enrolment terms, a payment may be non-refundable where:

a. the service has already been provided;
b. a booking or place has been allocated;
c. the payment relates to a period that has begun;
d. information is false or the claim cannot be verified; or
e. a third-party charge was incurred and is not refunded by the provider.

This policy does not affect consumer rights that cannot be excluded under Malaysian law.

13. Cancelled or void invoices

A void invoice is no longer payable. If a successful payment was received before the invoice was voided, an administrator must determine whether the payment is transferred to a corrected invoice, credited or refunded.

A voucher released from a void invoice may be reused only if it remains active and satisfies its conditions.

14. Disputes

Contact TASKA AMILAH before initiating a dispute with a bank or payment provider so that the transaction can be reviewed. An unsupported dispute or chargeback may cause the account or transaction to be reviewed while evidence is collected.

15. Contact us

TASKA AMILAH
Email: admin@taskamilah.com
Telephone: 018-575 3341